When industrial alarms sound, the gap between detection and decisive action is where operations fail. The Micromedia International ALERT platform closes this gap, transforming raw alerts into controlled, accountable responses with guaranteed escalation and full traceability.

The Critical Link Between Machine Alerts and Human Action

In complex industrial environments, the greatest risk is not a missing alarm—it is an alarm that is ignored, lost, or delivered to the wrong person at the wrong time. Systems detect, but they cannot enforce accountability or adapt to human availability.

ALERT from Micromedia International is the engineered solution to this operational fragility. It functions as a dedicated, high-reliability response layer that governs the entire lifecycle of an alarm. While control systems identify the problem, ALERT manages the human responsibility, ensuring that every critical notification is delivered, acknowledged, and escalated until it is resolved.

Throughput Technologies integrates ALERT as a foundational component of operational resilience. We architect its deployment to ensure that alarms from your SCADA, PLCs, and building management systems are never just data points; they become catalysts for immediate, traceable, and accountable action.

The Architectural Role: Bridging Control Systems and Operational Reality

Control logic detects anomalies; ALERT enforces operational discipline.

Automation platforms excel at monitoring processes and raising flags, but they operate in a vacuum of human factors. They cannot manage shift changes, validate a technician's availability, or provide proof that a crisis is being handled. ALERT is designed to operate in this space. It sits logically above your control systems, consuming their alarm outputs and applying the operational rules, schedules, and escalation paths that define real-world response.

This separation of concerns is critical. ALERT does not interfere with the deterministic performance of your PLCs or SCADA. Instead, it introduces a layer of intelligent governance, ensuring that the alarms they generate are met with predictable, auditable human behaviour, thereby preserving control integrity while eliminating response uncertainty.

Unified Alarm Intelligence for Heterogeneous Environments

A multi-vendor site cannot afford fragmented alarm handling.

Modern industrial facilities are ecosystems of disparate systems from different eras and manufacturers. ALERT is built for this complexity, serving as a universal consolidation point. It seamlessly integrates alarms from SCADA, PLC platforms, BMS, environmental sensors, and IoT endpoints via native support for OPC DA/AE, Modbus, BACnet, and MQTT.

This centralisation does more than collect data; it normalises it. Every alarm, regardless of its source, is ingested into a single platform with consistent priority, handling rules, and response protocols. This eliminates dangerous silos and provides operators with a unified, authoritative command view of all operational events, turning disparate signals into a coherent picture.

Engineered for Uninterrupted Vigilance

An alarm management system that itself can fail is an unacceptable risk.

To protect the integrity of your response chain, ALERT is designed for fault-tolerant operation. It supports high-availability configurations with redundant servers that provide automatic, seamless failover. Should a primary system encounter an issue, the standby assumes full control without the loss of a single alarm state or notification.

Throughput ensures this resilience is woven into your infrastructure. We design ALERT deployments so that alarm handling remains a continuously available service, capable of weathering network disruptions, maintenance events, or partial infrastructure failures, because operational vigilance cannot have an "off" switch.

Intelligent Escalation: From Broadcast Noise to Guaranteed Accountability

Broadcasting an alarm is easy. Ensuring someone owns it is what matters.

ALERT replaces disruptive, scattergun notifications with precise, accountable workflows. When an alarm is received, the platform applies intelligent logic to identify the correct first responder based on role, schedule, and alarm type. It then initiates contact through configured channels and starts a critical timer.

If acknowledgement is not received within the defined window, ALERT automatically enforces escalation. It notifies secondary and tertiary responders, progressing through the chain of command until responsibility is definitively confirmed. This closed-loop process ensures that no alert is ever orphaned by shift changes, overload, or simple human oversight.

Dynamic On-Call Management Aligned to Reality

An alarm sent to someone who is unavailable is functionally silent.

At the core of ALERT's intelligence is its sophisticated on-call management. The system maintains dynamic schedules that track rotations, holidays, and individual availability. Notifications are intelligently routed only to personnel who are officially on-duty and authorised to act. Throughput integrates this capability to replace error-prone manual call lists and informal processes with a structured, living system that mirrors the true state of your operational team.

The Industry-Telecom Gateway: Omni-Channel Assurance

Critical situations demand the right channel, not just any channel.

ALERT functions as a true gateway between your industrial network and global communication systems. It guarantees delivery by leveraging multiple parallel paths: urgent voice calls, detailed SMS, email for documentation, push notifications to the ALERTMobile app, and even legacy pagers or radio systems. Each channel's delivery and acknowledgement are meticulously tracked. If one path fails, others ensure the message gets through, and the integrated escalation logic ensures the follow-up is automatic and relentless.

Remote Command and Operational Mobility

Effective response is no longer confined to the control room wall.

ALERT includes integrated voice server functionality, empowering authorised personnel to interact with the system from anywhere. Through a telephone interface, responders can consult real-time status, acknowledge alarms, and log actions, enabling swift intervention without physical presence at a workstation. This capability is vital for managing distributed assets, supporting out-of-hours coverage, and dramatically reducing mean-time-to-repair for off-site teams.

Core Operational Capabilities

ALERT transcends basic notification to provide a disciplined framework for operational response. Its core capabilities are engineered to eliminate uncertainty at every stage of the alarm lifecycle.

Capability	Operational Outcome
Centralised Alarm Intelligence	Unifies and normalises alerts from all SCADA, PLC, BMS, and IoT sources into a single, actionable command view.
Guaranteed Escalation Logic	Automatically progresses alerts through response chains until ownership is confirmed, eliminating orphaned alarms.
Omni-Channel Notification	Assures delivery via voice, SMS, email, and mobile app, with tracking and failover across all channels.
Dynamic On-Call Management	Routes alerts based on live schedules and roles, ensuring they reach available, authorised personnel.
Complete Audit Trail	Logs every event—generation, delivery, acknowledgement, action—for compliance, audit, and performance analysis.
Fault-Tolerant Architecture	High-availability design with redundant servers ensures uninterrupted alarm handling during failures.

Extending Protection to Personnel: Lone Worker Safety

The most critical alarm may come from a person, not a machine.

ALERT's role extends beyond equipment to protect personnel. Integrated Lone Worker Protection (LWP) transforms standard DECT devices, radios, and smartphones into safety endpoints. The system monitors for man-down conditions, prolonged inactivity, or explicit SOS signals. Upon detection, it immediately triggers a high-priority alarm, displaying the worker's real-time geolocation to expedite rescue efforts in hazardous or isolated environments.

Irrefutable Traceability for Compliance and Insight

In operations, if it wasn't logged, it didn't happen.

ALERT provides an immutable record of operational truth. Every single event—from the initial alarm and each notification attempt to the final acknowledgement and operator notes—is timestamped and logged. This creates a definitive audit trail that is indispensable for regulatory compliance, post-incident investigation, and deriving actionable intelligence to refine procedures and shorten future response times.

Proven in the Most Demanding Sectors

Trusted where the cost of a missed alert is measured in safety, environment, and revenue.

ALERT is the response backbone for over 12,000 sites globally, particularly in sectors where operational continuity is non-negotiable. It is a critical system in water and wastewater treatment, energy and utility networks, pharmaceutical manufacturing, and large-scale facilities like hospitals and airports. These are environments defined by 24/7 operations, stringent regulation, and severe consequences for failure, making ALERT's guaranteed response not just valuable, but essential.

The Throughput Integration Difference: Architecture for Resilience

A powerful tool is only as effective as its integration.

Throughput Technologies delivers ALERT not as a standalone product, but as a strategically integrated component of your operational resilience. Our focus is on architecture: we ensure seamless integration with your existing OT environment, design secure network pathways, and align alarm workflows with your specific operational protocols. The result is a cohesive system where ALERT's intelligence amplifies your team's effectiveness, turning potential crises into managed, controlled events with predictable outcomes.

Official Supplier Website

For detailed technical specifications and further information, visit Micromedia International's official site - Click here.